Support
Have a question or running into trouble? Email us at support@trevvy.app and we'll get back to you. We typically reply within a couple of business days.
Frequently asked questions
Where is my data stored?
Everything you add — neighbor profiles, photos, notes, and reminders — is stored locally on your device. We do not run servers that hold your data, and there is no account to sign up for.
Why does the app ask for contacts access?
Only so you can import a name and phone number to pre-fill a new neighbor profile, and only when you tap to do so. The app never uploads your contacts anywhere — the imported details stay on your device.
Why does it ask for camera and photo access?
So you can attach a photo to a neighbor profile, either by taking a new picture or choosing an existing one. Photos remain on your device.
How do reminders work?
Reminders are scheduled locally on your device using the system notification scheduler. They work without an internet connection and nothing is sent to us.
How do I back up or move my data to a new phone?
Use the in-app Backup & Restore feature to export your data to a file you control, then import that file on your new device.
What do in-app purchases unlock, and how do I restore them?
Purchases unlock premium features. Billing is handled by Apple or Google; we use RevenueCat to verify entitlements. If you reinstall or switch devices, use “Restore Purchases” in the app to recover what you bought.
How do I delete my data?
Because data lives only on your device, deleting a profile removes it, and uninstalling the app removes everything. See the Privacy Policy for details.
Still stuck?
Contact Support